Yes! You may pick up packets for friends and family. Or someone can pick up your packet. Please have their QR codes! Find all packet pickup details here.
You will have an opportunity to pickup your packet the day before the race or the morning of. All the details are on the Packet Pickup page.
We ship out virtual race packets within a few days of the event from our location in Ann Arbor. This will be mailed to the address you have on file in RunSignUp.
As long as spots remain we offer same-day registration!
You may defer your race up to the day before the event for a fee. You can do this through your RunSignUp account by following these instructions: https://help.runsignup.com/support/solutions/articles/17000145978-defer-registration. Please note you will have to claim your deferral and re-register for next year’s race.
You can transfer your entry to another person by following these instructions: https://help.runsignup.com/support/solutions/articles/17000062921-transfer-to-another-runner, or to another event by following these instructions: https://help.runsignup.com/support/solutions/articles/17000062922-transfer-to-another-event.
We’ve updated our policy! Now, to receive your unclaimed T-shirts, awards, merch, and other items simply fill out this form: https://form.jotform.com/222365958570061.
Complete this form: https://form.jotform.com/222365958570061, and we will mail you your items.
As long as it is more than 2 weeks before race date, you can make that change. Just follow these instructions: https://help.runsignup.com/support/solutions/articles/17000062913-update-t-shirt-giveaway. Please note shirt sizes are not guaranteed once the event has been completed.
You can confirm your registration by following the instructions here: https://help.runsignup.com/support/solutions/articles/17000062918-resend-the-confirmation-email
All entry fees are non-refundable. That means that once we receive and accept your entry, you will not receive a refund if you cannot participate. Epic Races, in accordance with management executives, city officials, and local law enforcement has the authority to cancel any of the events for emergency purposes such as, but not limited to, inclement weather, threat of terrorism, or a pandemic. If such emergency conditions force cancelation, refunds, cannot be provided since funds will have been spent in preparation for race day.
However, if you purchased insurance during registration, and you cannot race because of one of their covered reasons, you may put in a claim for a full refund.
You can file a claim by following these instructions: https://help.runsignup.com/support/solutions/articles/17000073422-claiming-event-insurance
If we do find ourselves with extraordinary circumstances and do need to cancel, we will do our best to give you full value for your entry fee. We will give you options which may include doing your race virtually, deferring to the following year, switching to another Epic Race, and in some cases we may be able to postpone the race.
Unfortunately, we are not able to offer refunds after you have registered for the event. We love what we do and what we do is put on events. After months and months of planning, coordinating and making our very best effort to create a race experience that we consider the best of the best, the last thing we ever want to do is cancel a race. We also understand that athletes devote a significant amount of their time, money and effort preparing for a race. If we need to make the difficult decision or are mandated to cancel, it’s a great disappointment for us and we know it’s a great disappointment to you. Unfortunately, though, that is the risk we share. You may feel you are entitled to a full refund in this situation, but this is not feasible given the costs incurred by race day. At the time, your money is in the form of permits, police detail, medals, awards, T-shirts, food, salaries, rent, nonrefundable deposits for entertainment, and so much more. If you can’t accept the terms of this partnership, we respectfully ask that you don’t register for our events.
If you deferred your race from last year, you need to log into your RunSignup.com account and claim your deferral in order to register for this year’s race. To do this, follow these instructions: https://help.runsignup.com/support/solutions/articles/17000062915-claim-deferral
Headphones are allowed in our running races, but for safety, we encourage you to use bone conduction, only one earbud, or keep the volume very low so you can hear your surroundings.
Epic Races welcomes parents with jogging strollers to participate in our running events. Please note that, if you are participating with a stroller, the following guidelines must be followed:
Your child must remain securely fastened inside the stroller while on the course for safety and insurance reasons.
You must keep your stroller to the right side of the race course, to allow a clear path on the left for runners and walkers.
No weaving in and out of the other participants is allowed.
We love dogs! Because of our love for dogs, we do not allow them to participate in a race designed for people unless they are service dogs. If you are going to bring your service dog, please email helpdesk@epicraces.com to let us know. Dogs are welcome as spectators provided they are on a leash.
You can find a full copy of our policies and plans here: https://www.epicraces.com/w/EPICraces/Page/EmergencyContingencyPlans
After the race we welcome all finishers to grab their medal and enjoy the post-race party with their spectators. There will be a post-event food tent, where participants can get an amazing spread provided by EPIC Races. If any spectator would like to purchase a food ticket, they can do so at this tent as well.
